🔄 Return Policy

Brand Name: Wowriva
Legal Trade Name: The Glory

At Wowriva, we take pride in providing high-quality products. If you are not satisfied with your purchase, our Return Policy ensures a fair and transparent process.

1. Eligibility for Returns

A return is accepted only under the following conditions:

• The product is received in a damaged condition from our side, OR

• The customer is not satisfied with the product quality.

Important Conditions:

• The product must be unused, undamaged, and in original condition.

• The product must be returned in its original packaging with all tags, labels, and accessories intact.

2. Return Request Timeline

• Customers must raise a return request within 12 hours of delivery.

• Return requests can be made via:
  📧 Email: contact@wowriva.com
  📱 WhatsApp: +91 9310491078

3. Mandatory Condition for Return

• A clear, continuous unboxing video from the sealed state is mandatory for all return claims.

• Claims without an unboxing video will be rejected immediately.

4. Non-Returnable Cases

Returns will not be accepted if:

• The product is damaged by the customer.

• The unboxing video is not provided.

• The product is used, altered, or missing original packaging/tags.

• The return request is raised after the 12-hour window.

5. Return Process

1. Contact us within 12 hours of delivery via Email or WhatsApp.

2. Share your Order ID, reason for return, and unboxing video.

3. Our team will verify the claim and confirm eligibility.

4. If approved, the product will be picked up and inspected.

5. Refunds or replacements will be processed only after successful verification.

6. Important Notes

• Unconditional returns are not accepted. All return requests must follow the process above.

• The final decision regarding returns rests with Wowriva (The Glory).

• By placing an order, customers confirm acceptance of this Return Policy.