📜 Privacy Policy

Brand Name: Wowriva
Legal Trade Name: The Glory

Wowriva (“we”, “our”, “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make purchases, or communicate with us. By using our website, you consent to the practices described below.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

(a) Personal Information

• Name, email address, contact number

• Billing and shipping address

• Payment information (processed securely through payment gateways — we do not store your credit/debit card details)

(b) Technical & Device Information

• Browser type, IP address, device type, operating system

• Website usage data such as pages visited, time spent, and referring links

• Cookies and tracking technologies (used to improve user experience and security)

2. How We Use Your Information

We use the information collected to:

1. Process and deliver your orders securely.

2. Communicate with you regarding your orders, returns, or support queries.

3. Prevent fraudulent activities, unauthorized transactions, or misuse of our services.

4. Improve our website performance and user experience.

5. Provide you with promotional offers, updates, and marketing messages (only if you consent).

3. Sharing of Information

We may share your information only in the following cases:

• With service providers such as payment gateways, courier partners, and analytics tools (only as needed to complete your order).

• For legal compliance if required by law, regulation, or government authorities.

• For fraud prevention and to ensure the safety of our customers.

We do not sell or rent your personal information to third parties for marketing.

4. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your information.

• Withdraw your consent for marketing communication at any time.

• Refuse to provide certain information (though this may limit our ability to provide services).

5. Data Retention

• We retain order-related information for as long as required by business, taxation, or legal obligations.

• If you request deletion, we will remove your data unless retention is required by law.

6. Security of Information

We implement appropriate security measures (encryption, firewalls, restricted access) to protect your information. However, no system is completely secure, and we cannot guarantee 100% protection against unauthorized access.

7. Cookies Policy

• Cookies help us improve site performance, remember your preferences, and track traffic patterns.

• You may disable cookies through your browser settings, but some website functions may not work properly.

8. Communication Consent

By using our website and services, you agree to receive communications (order updates, invoices, delivery updates, promotional offers) via:

• Email

• WhatsApp messages

• SMS

• Phone calls (only for service-related queries)

You may opt out of promotional messages anytime by contacting us.

9. Changes to This Policy

We may update this Privacy Policy from time to time in line with business practices, technology changes, or legal updates. The revised version will be posted on our website with the updated date.

10. Contact Us

For questions, complaints, or requests regarding this Privacy Policy, you may contact us at:

📧 Email:contact@wowriva.com
📱 WhatsApp: +91 9310491078
🏢 Company Name: The Glory (Brand: Wowriva)